Program Manager, Monitoring & Evaluation
About The Position
The Program Manager, Monitoring & Evaluation supports and coordinates activities related to monitoring and evaluating NCMEC programs that assist communities, victims, their families, and the professionals serving them. The role assists with data collection and reporting, monitors participation and engagement in ongoing projects, supports project management and communications, and provides administrative support to the Monitoring & Evaluation team as needed. This position is funded for five years (2026–2031). Continuation after the initial funding period depends on additional funding and satisfactory performance; continued employment is not guaranteed. The position works under the general supervision of the Executive Director, Monitoring & Evaluation, and does not exercise supervision. It has daily public contact requiring courtesy, discretion, and sound judgment. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. (37.5 hours over five days), unless otherwise required or approved by management. No travel is required.
Requirements
- Bachelor’s degree or equivalent degree and/or work experience in a related field, such as Research & Evaluation, Social Science, Criminal Justice, or Public Policy.
- Fluency in Spanish, with the ability to communicate effectively in spoken and written Spanish.
- Proficiency with Microsoft 365, including Outlook, Teams, Excel, and PowerPoint.
- Ability to prioritize and multitask in a fast-paced work environment.
- Strong attention to detail and a high degree of accuracy.
- Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.
- Exceptional verbal, written, and interpersonal skills.
Nice To Haves
- Previous Monitoring & Evaluation or applied research experience.
- Experience with federal, state, or local funding requirements.
- Self-motivated and adaptable, enjoys creativity and learning, and can work independently and collaboratively.
Responsibilities
- Assist the Monitoring & Evaluation team with data collection across internal spreadsheets and data platforms, online surveys, and qualitative interviews, focus groups, and roundtables.
- Support technical assistance and quality assurance requests to ensure data collection is accurate and timely.
- Support coordination of funding applications and reporting requirements for federal, state, foundation, and corporate contracts.
- Communicate with stakeholders about program descriptions, data collection timelines, expectations, and available resources to guide implementation.
- Maintain an inventory of Monitoring & Evaluation products, including online surveys, data codebooks, protocols, communications, and report templates.
- Monitor and update project management trackers to ensure tasks are completed on time.
- Uphold confidentiality and data security safeguards across monitoring and evaluation activities.
- Participate in preparing and reviewing proposals, reports, presentations, and other communications for internal and external audiences.
- Coordinate departmental meetings, events, and guest visits, including logistics, agendas, technical support, and minutes as needed.
- Maintain accurate team administrative records, including vendor contracts and invoice payments, travel requests, and team expenses, working with Finance to ensure compliance with policies and procedures.
- Promote and exhibit loyalty to NCMEC and its cause of protecting children worldwide, and promote a professional image of the organization.
- Communicate promptly and professionally with coworkers, management, and people served.
- Follow NCMEC regulations, policies, work procedures, and instructions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
