V102 - Virtual Legal Receptionist
About The Position
At Job Duck, we are looking for a friendly and service oriented Virtual Legal Receptionist to be the welcoming voice and primary point of contact for clients and callers. This role is essential in creating a professional and positive first impression while ensuring all communications are routed efficiently and accurately. You will play a key role in supporting daily operations by managing inbound calls, coordinating communication, and maintaining excellent client service standards. The ideal candidate is personable, dependable, highly organized, and enjoys working in a fast paced environment where every interaction matters.
Requirements
- 1 year of experience working as a virtual receptionist or providing virtual administrative assistance (preferably inside a law firm)
- Excellent verbal and written communication skills in both English and Spanish
- Professional and courteous phone etiquette
- Friendly and welcoming demeanor
- Strong customer service and interpersonal skills
- Ability to build rapport quickly with callers and clients
- Excellent organizational and multitasking abilities
- Strong attention to detail
- Ability to remain calm and professional in high volume environments
- Effective problem solving skills
- Time management and prioritization abilities
- Dependability and accountability
- Adaptability and flexibility
- Ability to work independently and collaboratively
- Strong data entry and administrative skills
Responsibilities
- Provide general information regarding the firm and its services
- Answer and manage incoming phone calls professionally and promptly
- Ensure all callers receive a positive and professional experience
- Support daily administrative and communication needs as assigned
- Assist with translation during meetings when necessary
- Schedule and coordinate appointments as needed
- Transfer calls to the appropriate attorneys, paralegals, or departments
- Serve as the first point of contact for clients, prospective clients, and business partners
- Follow up with individuals who miss scheduled appointments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
