V102 - Client Service Representative
About The Position
At Job Duck, we are looking for a Client Service Representative who is passionate about delivering exceptional client experiences and serving as the first point of contact for individuals seeking legal assistance. In this role, you will help prospective clients navigate the intake process, gather important information, and ensure every interaction is handled with professionalism, empathy, and attention to detail. You will support a busy legal practice by managing communications, coordinating schedules, and maintaining accurate records that help attorneys provide outstanding service. This opportunity is ideal for someone who enjoys helping others, thrives in a client facing environment, and takes pride in creating positive experiences through clear communication and strong organizational skills. The ideal candidate is professional, dependable, and committed to ensuring every caller feels heard, supported, and valued.
Requirements
- Exceptional customer service skills
- Professional phone etiquette
- Strong verbal and written communication skills
- Active listening skills
- Client relationship management
- Attention to detail
- Organization and time management
- Calendar management and scheduling
- Information gathering and documentation
- Problem solving and critical thinking
- Adaptability and flexibility
- Reliability and accountability
- Ability to work independently
- Multitasking abilities
- Empathy and professionalism
- Strong follow up skills
- English proficiency required
- Ability to manage inbound calls professionally and efficiently throughout the day
- Comfortable working with VOIP phone systems
- Strong organizational, documentation, and administrative skills
- Ability to multitask while maintaining a high level of accuracy and professionalism
- Comfortable learning new software, systems, and workflows
- Ability to handle confidential and sensitive information with discretion
Nice To Haves
- Intake coordination experience preferred
- Legal administrative experience preferred but not required
- Previous customer service, receptionist, intake, call handling, or client support experience preferred
- Legal industry experience is a plus but not required
- Experience using Outlook or similar email management platforms preferred
Responsibilities
- Manage calendars and coordinate scheduling needs
- Conduct client intake conversations and gather relevant details regarding potential matters
- Ensure confidentiality and professionalism in all client interactions
- Perform administrative support tasks as assigned
- Schedule consultations, appointments, and meetings
- Create clear summaries of client matters for attorney review
- Collect and organize client information and supporting documentation
- Transfer calls to the appropriate team members when necessary
- Answer incoming phone calls in a professional and courteous manner
- Serve as the primary point of contact for prospective and existing clients
- Create a welcoming and positive experience for every caller and client
- Follow up with potential clients when appropriate
- Maintain accurate client records and documentation
- Respond to client questions and provide exceptional customer service
- Complete intake forms accurately and thoroughly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
