Virtual Medical Receptionist (Welcomer)

STERLING MEDICAL LLC•Idaho Falls, ID

5d•Hybrid

About The Position

At Sterling Urgent Care, a seamless patient experience begins before a provider ever enters the room. As a Virtual Medical Receptionist (Welcomer), you will be the face and voice of our clinics, greeting patients virtually through our innovative WelcomeWare kiosk platform. Leveraging your background in high-volume customer service or call centers, you will manage patient check-ins, capture critical demographic and insurance data, and handle front-end registration across multiple clinic locations. Operating in a 12-hour shift structure, you will ensure every patient feels welcomed, supported, and processed with the highest degree of data accuracy to support our downstream billing teams.

Requirements

Must reside in either Idaho, Utah, or Wyoming.
1–2+ years of experience in a high-volume call center, customer service, or medical front-office environment.
Strong technical adaptability is a must.
High comfort level working with dual screens, virtual communication hardware/software (WelcomeWare or similar kiosk systems), and electronic medical record (EMR) systems.
Exceptional verbal and written communication skills; ability to project warmth, empathy, and professionalism through a digital screen.
Ability to multitask and maintain extreme accuracy in data entry while managing a steady flow of patient check-ins.
Ability to work standard urgent care hours, including 12-hour shifts and rotating weekends/holidays.
A quiet, private room with a closing door, completely free of background noise and distractions (to ensure strict HIPAA compliance).
High-speed, reliable internet connection capable of supporting continuous video streaming.
Professional, neutral background suitable for patient-facing video interactions.

Nice To Haves

Experience working in a medical setting or with eClinicalWorks (eCW) is highly preferred.

Responsibilities

Professionally greet, guide, and check in patients virtually across multiple Sterling Urgent Care clinics using the WelcomeWare platform.
Utilize eClinicalWorks (eCW) to accurately input patient demographics, take high-quality scans/photos of insurance cards, and enter front-end billing details.
Securely collect and log co-pays, self-pay fees, and outstanding balances through the virtual interface, adhering strictly to financial compliance protocols.
Verify patient insurance eligibility electronically within eCW and ensure all intake details are clean to prevent backend claim denials.
Monitor real-time clinic capacity and patient flow, communicating effectively with on-site clinical teams to optimize provider schedules and reduce patient wait times.
Maintain high performance against Quality Assurance (QA) standards, collaborating with the Lead Front-End RCC to review scorecards and refine workflows.