Virtual Customer Experience Associate | Entry Level

AIL•Sunrise Manor, NV

6h•Remote

About The Position

AO Globe Life is expanding and seeking motivated, growth-focused professionals to join our virtual organization as Remote Sales Leaders. This opportunity combines client relationship management, consultative insurance sales, coaching, recruiting, and team development. You'll continue helping working families understand valuable protection options while developing representatives, strengthening team performance, and building your own leadership career. Whether you already have management experience or you're a successful professional ready to develop into leadership, AO provides the training, mentorship, systems, and advancement opportunities to help you grow.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting meetings through Zoom and phone
Participate in ongoing training and professional development
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous experience in sales, customer service, recruiting, management, operations, hospitality leadership, retail management, financial services, account management, training, entrepreneurship, or business development can transfer particularly well.
Previous leadership experience is preferred but not required for high-performing candidates with demonstrated leadership potential.

Responsibilities

Lead, Coach & Develop: Recruit, onboard, mentor, and develop representatives. Help team members establish personal and professional goals. Coach representatives on communication, client service, and consultative sales. Monitor activity and performance and provide constructive feedback. Identify development opportunities and create strategies for improvement. Conduct virtual coaching sessions, workshops, and team meetings. Recognize strong performance and encourage continued growth. Help develop future trainers, mentors, and leaders. Build a collaborative culture centered on accountability, integrity, and achievement.
Serve Clients & Lead by Example: Connect with clients who have requested information about available benefits. Conduct consultations through Zoom and phone. Identify individual and family protection needs. Explain available life, accident, and supplemental health insurance options. Recommend appropriate solutions based on client needs. Answer questions clearly and professionally. Guide eligible clients through applications and enrollment. Conduct policy reviews and provide ongoing service. Maintain accurate digital records and documentation. Build long-term relationships through consistent follow-up.
Qualified Client Opportunities Provided: Connect with individuals who have requested information regarding available benefits. No traditional cold calling and no requirement to purchase leads. This allows you and your team to focus on: Connect → Understand → Educate → Recommend → Enroll → Serve.
Performance-Based Income & Leadership Compensation: This is a commission-based independent contractor opportunity, not a guaranteed hourly or salaried management position. Income opportunities may include: Weekly commission-based compensation, Personal production commissions, Performance bonuses, Leadership incentives, Team-based compensation when applicable, Renewal income, Long-term residual income opportunities, Achievement and recognition incentives. There is no fixed earnings cap on commission-based production. Actual earnings vary based on individual and team activity, production, performance, consistency, and results.
Leadership Development That Goes Beyond Sales: AO's development model is designed for professionals interested in building the skills required to coach people, develop teams, and eventually take on greater leadership responsibility. Development opportunities may include: Recruiting and team building, Coaching and mentorship, Performance management, Goal setting and accountability, Client relationship management, Consultative sales development, Communication and presentation skills, Virtual team leadership, Business-building fundamentals, Leadership strategy, Advanced professional development. Advancement is based on performance and demonstrated leadership—not simply seniority.
Training & Licensing Support: Previous insurance experience is not required. Training and development may include: Structured virtual onboarding, State insurance licensing guidance, Product and benefits education, Consultative sales training, Client-service development, Virtual presentation skills, Business systems and technology, One-on-one mentorship, Weekly coaching, Leadership development, Ongoing professional education. Because this opportunity involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensing.
100% Remote Leadership: Build your business, serve clients, and develop your team virtually. Your remote environment may include: Zoom client appointments, Virtual team meetings, Online coaching and training, Digital enrollment systems, Leadership-development sessions, Remote collaboration with other leaders. Enjoy the flexibility of working from home while maintaining the discipline, consistency, and accountability necessary to build a successful team.
Benefits & Professional Support: Qualifying representatives may have access to: Medical insurance reimbursement opportunities, Company-supported life insurance, Accidental Death Benefit coverage, Renewal and residual income opportunities, Professional coaching and mentorship, Leadership-development programs, Union representation where applicable, Modern virtual business technology and resources. Eligibility and qualification requirements may apply.
Performance Rewards & Recognition: Strong performance may also provide opportunities to qualify for additional recognition and incentives, including: Company-sponsored incentive travel, Leadership conventions and conferences, International travel opportunities, Performance bonuses, Achievement awards, Technology and productivity incentives, Team recognition, Advanced leadership events. Past or promotional incentive opportunities may include destinations such as Dubai, Dublin, and Tulum, as well as performance-based prizes and experiences. All incentives are subject to applicable program qualifications and availability.
Virtual Interview Process: Qualified applicants will first receive information explaining the career opportunity, compensation structure, licensing requirements, client process, training program, and leadership-development pathway. Candidates interested in moving forward will then have the opportunity to participate in a live virtual Zoom interview with our hiring team.