Customer Experience Associate | Entry Level
About The Position
We are looking for motivated individuals to join our expanding virtual recruiting team as Remote Phone Bookers / Appointment Schedulers. In this entry-level role, you will connect with prospective candidates who have already applied or expressed interest in learning about career opportunities. Your primary responsibilities include confirming their interest, scheduling their next steps, and following up as needed. This role is crucial for keeping our recruiting pipeline active and organized. You will not be expected to conduct full interviews or explain every detail of the opportunity; your main focus is guiding interested applicants through the scheduling process. No previous recruiting or appointment-setting experience is required, as training and ongoing coaching are provided. This is a 100% remote, independent contractor opportunity.
Requirements
- Be at least 18 years of age
- Be physically located within the United States
- Be legally authorized to work in the United States
- Have reliable high-speed internet
- Have access to a reliable computer or laptop
- Have dependable phone capability
- Have a working microphone or headset
- Maintain a quiet and professional calling environment
- Be comfortable making frequent outbound calls
- Communicate clearly and professionally
- Be comfortable learning online scheduling systems
- Maintain accurate candidate records
- Be dependable with follow-up
- Be comfortable working toward appointment and activity goals
- Self-motivated
- Coachable
- Comfortable working independently
- Reliable
- Dependable
- Professional
- Organized
- Detail-oriented
- Persistent without being pushy
- Consistent with follow-up
- Accurate with notes and documentation
- Positive when dealing with unanswered calls
- Receptive to feedback
Nice To Haves
- Previous experience in recruiting, appointment setting, or call centers
- Previous experience in Appointment Setting
- Previous experience in Customer Service
- Previous experience in Recruiting
- Previous experience in Call Centers
- Previous experience in Reception
- Previous experience in Administrative Support
- Previous experience in Scheduling
- Previous experience in Lead Follow-Up
- Previous experience in Inside Sales
- Previous experience in Client Services
- Previous experience in Staffing
- Previous experience in Talent Acquisition
- Previous experience in Hospitality
- Previous experience in Retail
- Previous experience in Front Desk
- Previous experience in Office Administration
Responsibilities
- Make outbound calls to candidates who have already applied or expressed interest
- Introduce yourself in a friendly and professional manner
- Confirm the applicant is still interested in learning more
- Explain basic scheduling and interview-process information
- Help candidates select available appointment times
- Schedule career overviews and interviews
- Confirm upcoming appointments
- Send reminders when appropriate
- Follow up with applicants who haven’t completed the next step
- Reconnect with candidates who missed an appointment
- Assist with rescheduling
- Communicate through phone, email, and text when appropriate
- Maintain accurate notes from candidate conversations
- Record call outcomes
- Update applicant statuses
- Maintain organized follow-up lists
- Keep recruiting calendars current
- Collaborate with recruiters and hiring managers
Benefits
- Flexible Schedule
- Training Provided
- Ongoing Coaching
- Recruiting Experience
- Career Growth Opportunities
- Professional Development
- Licensing Guidance
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
