Support Benefits Agent | Virtual Entry Level | No Experience Required

AIL•Aurora, SD

9h•Remote

About The Position

AO | Globe Life is expanding its virtual team and seeking motivated, dependable, and people-focused professionals to join us as Support Benefits Agents. This is a 100% remote, entry-level position with no prior insurance experience required. You will work directly with individuals and families through virtual appointments, helping them understand available benefits, answering questions, assisting with enrollment, and providing continued client service. This role combines customer service, client relationship management, benefits education, and consultative insurance sales in a fully remote environment. We provide comprehensive training, mentorship, licensing guidance, and ongoing professional development.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable using Zoom and web-based technology
Be comfortable communicating with clients by phone and video
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous experience in Customer Service
Previous experience in Client Services
Previous experience in Member Services
Previous experience in Call Centers
Previous experience in Administrative Support
Previous experience in Healthcare
Previous experience in Hospitality
Previous experience in Retail
Previous experience in Education
Previous experience in Banking
Previous experience in Financial Services
Previous experience in Account Management
Previous experience in Recruiting
Previous experience in Military Service
Previous experience in Insurance
Previous experience in Sales

Responsibilities

Meet with prospective and existing clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen carefully to client questions, needs, and financial protection priorities
Provide friendly, professional, and personalized customer service
Answer questions regarding available benefits and coverage options
Build relationships through consistent communication and follow-up
Assist existing clients with applicable policy reviews and updates
Help with beneficiary-related service requests
Provide continued support after enrollment
Maintain accurate digital client records and documentation
Manage appointments and follow-up activities
Deliver a positive client experience from beginning to end
Conduct virtual benefit consultations
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and available choices
Identify solutions based on individual and family needs
Answer questions clearly without unnecessary industry jargon
Recommend appropriate benefit solutions
Assist eligible clients through applications and enrollment
Complete required documentation accurately
Provide ongoing service after coverage is established