Training Provided - Entry Level - Virtual - Customer Service Representative

AIL•Hattiesburg, MS

10h•Remote

About The Position

We are expanding our recruiting team and looking for a motivated, dependable Remote Phone Booker / Appointment Scheduler to help connect interested candidates with career opportunities and get them scheduled for the next step in our hiring process. You’ll work with warm leads—individuals who have already applied or expressed interest—so your focus is on making connections, confirming interest, scheduling appointments, and helping candidates successfully move through the interview process. No previous recruiting or appointment-setting experience is required. Training and ongoing support are provided. This is a 100% remote, independent contractor opportunity. Compensation is commission-based and performance-driven.

Requirements

Be at least 18 years old
Be physically located within the United States
Be legally authorized to work in the United States
Have a reliable computer or laptop
Maintain reliable high-speed internet
Have a working headset or microphone
Maintain a quiet, professional environment for calls
Be comfortable making frequent outbound phone calls
Be comfortable using web-based technology
Be able to work independently and stay organized
Maintain professional communication with candidates
Be dependable and consistent with follow-up
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Experience in Appointment Setting
Customer Service experience
Recruiting experience
Call Center experience
Scheduling experience
Reception experience
Administrative Support experience
Inside Sales experience
Lead Follow-Up experience
Client Services experience
Staffing experience
Talent Acquisition experience
Hospitality experience
Retail experience

Responsibilities

Make outbound calls to candidates who have already applied or expressed interest
Introduce yourself and create a friendly, professional first impression
Confirm candidate interest and availability
Schedule interviews and appointments using our online calendar system
Help candidates select available appointment times
Send or communicate appointment information and next steps
Confirm upcoming appointments
Follow up with candidates who missed previous meetings
Assist candidates who need to reschedule
Answer basic questions regarding the scheduling and interview process
Maintain consistent communication with prospective candidates
Track call attempts, responses, and appointment outcomes
Maintain accurate candidate notes
Update information in our recruiting and scheduling systems
Communicate professionally through phone, email, and text when appropriate
Maintain organized follow-up lists
Collaborate with recruiters and hiring managers
Help improve appointment attendance and keep the recruiting pipeline moving efficiently