Customer Service | Flexibility | Entry Level | Training Provided

AIL • Canton, OH

10h • Remote

About The Position

We are expanding our recruiting operations and looking for a motivated, dependable, and energetic Remote Phone Booker / Appointment Scheduler to help connect interested applicants with our hiring team. This is not random cold calling. You'll primarily contact warm candidates who have already applied, responded to a recruiting advertisement, or expressed interest in learning more about our career opportunities. Your role is simple but important: Connect → Confirm Interest → Schedule → Remind → Follow Up → Help Candidates Show Up. You'll help create a positive first impression while keeping our interview calendar and recruiting pipeline moving. No previous recruiting or appointment-setting experience is required. Training is provided.

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have working microphone or headset capability
• Maintain a quiet environment for phone calls
• Be comfortable making frequent outbound calls
• Be comfortable learning web-based systems
• Be able to maintain accurate candidate records
• Communicate professionally with applicants
• Be reliable and consistent with follow-up
• Be comfortable working toward activity and appointment goals
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
• Self-motivated
• Coachable
• Comfortable working independently
• Interested in a performance-based career with opportunities for professional growth and advancement

Nice To Haves

• Previous recruiting, call-center, or appointment-setting experience
• Experience in Appointment Setting, Customer Service, Recruiting, Call Centers, Reception, Administrative Support, Scheduling, Inside Sales, Lead Follow-Up, Client Services, Staffing, Talent Acquisition, Customer Support, Hospitality, Retail, Front Desk, Office Administration
• Returning to the workforce
• Transitioning from retail or hospitality
• Moving from an office environment to remote work
• Looking to develop recruiting experience
• Interested in talent acquisition
• Experienced in customer service
• Comfortable with phone-based work
• Looking for an entry point into recruiting operations

Responsibilities

• Make outbound calls to candidates who have already applied or expressed interest
• Introduce yourself professionally and create a positive first impression
• Confirm the candidate's continued interest
• Provide basic information regarding the next step in the hiring process
• Schedule candidates for available career overviews and interviews
• Help applicants select available appointment times
• Send or confirm applicable scheduling information
• Verify upcoming appointments
• Follow up with candidates before scheduled interviews
• Contact applicants who missed previous appointments
• Help interested candidates reschedule
• Answer basic questions regarding scheduling and interview logistics
• Direct detailed position-specific questions to the appropriate recruiter or hiring manager
• Monitor upcoming appointments
• Confirm scheduled candidates
• Follow up when appropriate
• Reschedule missed appointments
• Identify candidates who still need to schedule
• Keep candidate statuses current
• Communicate important scheduling information to the recruiting team
• Record call outcomes
• Enter conversation notes
• Update candidate statuses
• Maintain appointment records
• Track scheduled appointments
• Track confirmed appointments
• Track missed appointments
• Track rescheduled candidates
• Maintain follow-up lists
• Update candidate contact information when appropriate
• Communicate through phone, email, and text when applicable
• Assist with reminder communications
• Coordinate with recruiters and hiring managers
• Escalate candidate questions when necessary
• Help keep the recruiting pipeline organized
• Make multiple outbound calls throughout your work period
• Move efficiently from one conversation to the next
• Leave professional voicemails
• Follow up consistently
• Speak with many different personalities
• Handle unanswered calls without becoming discouraged
• Stay positive when candidates decline
• Maintain energy throughout repetitive outreach
• Work toward daily activity and appointment goals

Benefits

• Training Provided
• Scripts, Systems, Scheduling & Ongoing Coaching Provided
• Career Growth Opportunities
• Training, mentorship, licensing guidance, and ongoing professional development are provided.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed