VIP Services Coordinator - Waldorf Astoria Orlando

Hilton • Orlando, FL

2d

About The Position

Waldorf Astoria Orlando is seeking a full-time VIP Services Coordinator to join its Guest Relations Team. The coordinator supports guest services operations and helps deliver memorable guest experiences at the 502-room property, which includes 30,000 square feet of banquet space and seven food and beverage outlets. The role requires availability for various shifts, including weekdays, weekends, and holidays.

Responsibilities

• Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service.
• Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members.
• Greet guests warmly and assist with directions, local recommendations, and general information.
• Organize and verify paperwork, rooming lists, and other details to ensure accurate, timely delivery of guest amenities and group luggage.
• Assist with coordinating departmental initiatives and ad-hoc assignments.
• Provide clerical support to department managers, including word processing, data entry, filing, and copying.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights of discounted travel with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed