Village Coordinator

Hope Solutions•Richmond, CA

1d•Onsite

About The Position

The Village Coordinator (VC) maintains a safe, calm, and structured environment at Tiny Village Spirit and supports the well-being of transitional aged youth (TAY), ages 18–24, as they work toward housing stability and personal development. The role helps residents build and practice independent living skills, expand their social networks, and prepare to live independently. The coordinator reinforces expectations, monitors safety, conducts routine checks, responds to crises and resident needs, reports maintenance needs, documents overnight activity, supports evening routines, and models respectful, trauma-informed communication. In collaboration with the Program Manager and other staff, the coordinator helps create an environment centered on youth voice, autonomy, and belonging. Services are delivered using strength-based, culturally responsive, and trauma-informed practices. The position combines direct resident support with community safety and property-management responsibilities. It includes coaching youth in daily living and housing skills, coordinating resources and services, supporting resident intake and move-ins, addressing complaints and rent matters, and helping maintain housing units and shared spaces. The role is site-based, with an on-site presence as the standard expectation. Work from home requires advance approval; all new program employees are expected to work on-site for their first 90 calendar days. On-call, after-hours, and backup work may be required. No supervisory responsibility.

Requirements

Knowledge of and belief in Positive Youth Development and the Housing First philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.
An AA or AS degree in a field applicable to property or facility management, or a high school diploma plus at least three years of property or facility management experience.
Outstanding written and verbal communication skills.
Computer proficiency with Microsoft and database applications.
An operational vehicle, auto insurance, a valid California driver's license, and willingness to drive for work.
Ability to pass LiveScan screening and a TB test.
Ability to climb stairs in homes on second or third floors without elevators and accompany consumers on walks of up to one-half mile.
Ability to work at a desk for up to three hours at a time and perform office tasks such as computer use, data entry, calls, emails, copying, and faxing.
Ability to occasionally lift and carry objects weighing up to 25 pounds.
Ability to drive an automobile, including at night, and transport oneself and consumers to appointments or consumer homes.

Nice To Haves

Experience with or interest in light maintenance skills.
Bilingual English/Spanish.

Responsibilities

Create a welcoming, safe, and structured environment for transitional aged youth by keeping the site clean and modeling trauma-informed, strength-based, and culturally responsive practices.
Monitor resident activity, protect personal belongings, maintain shared spaces, and uphold village policies and emergency procedures, including conducting fire drills and responding to crises.
Maintain clean, organized, and welcoming common areas and living spaces.
Build trusting relationships with youth through active listening, consistent presence, and respectful communication; offer emotional support and foster mutual respect and personal growth.
Support and oversee daily living activities, including meal preparation, hygiene routines, room cleanliness, shelter upkeep, and weekly participant chores; encourage accountability and self-sufficiency.
Regularly prepare community meals and transport youth to laundry services as needed.
Reinforce individualized service plans through day-to-day encouragement, coaching, and reminders aligned with youth goals.
Monitor and de-escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention and collaborative problem-solving.
Help youth develop time management, conflict resolution, financial literacy, and basic job-readiness skills.
Assist youth with searching for and securing housing, understanding leases, meeting landlords, viewing units, executing leases, moving, transitioning to a new home and neighborhood, and planning for sustained success.
Conduct regular rounds and safety checks, and report incidents or concerns accurately and promptly.
Document daily observations, participant interactions, incidents, services, and coordination in accordance with agency and program policies.
Organize social and recreational activities for residents.
Help residents access resources such as medical and mental health support, job-readiness programs, and income or benefits assistance; provide guidance or accompany residents to appointments when appropriate.
Liaise between residents, program staff, and external service providers to support communication and coordinated care.
Help ensure unit vacancies are filled within 45 days, non-urgent repairs are completed within two weeks, and repair costs remain within annual budget guidelines.
Oversee and inspect unit maintenance to ensure timely, high-quality work.
Assist with resident intake, certification, and verification paperwork; maintain contact with housing applicants and collaborate on assessment and intake.
Complete occupancy agreements with residents and carefully review agreements and house rules.
Support smooth resident move-ins, including arranging furnishings and keys, explaining appliances and unit-specific information, and introducing an on-site property manager when applicable.
Manage resident complaints and issues.
Calculate resident rents under program requirements, process tenant rent payments, and address late payments with Property Management and Support Service staff.
Maintain good working relationships with property owners who lease to Hope Solutions.
Demonstrate cultural responsiveness, respect cultural and identity-based differences, and help foster an environment that values residents' experiences, cultures, backgrounds, and goals.
Complete the new employee onboarding process, including reading and discussing a chapter of The Color of Law.
Represent Hope Solutions professionally; comply with confidentiality, HIPAA, consumer-rights, safety, legal, ethical, and agency requirements.
Complete administrative paperwork, reports, documentation, personnel paperwork, and expenditure reports accurately and on time.
Attend required staff, team, case-conference, and interagency linkage meetings.
Assist with data generation for reports and funding applications as needed.
Perform other assigned duties; provide on-call, after-hours, or backup work when required.