Village Coordinator

Hope Solutions•Richmond, CA

2d•$28 - $32•Onsite

About The Position

Hope Solutions is a nonprofit agency serving homeless or at-risk individuals and families in Contra Costa County. The Village Coordinator supports youth ages 18–24 in the Tiny Village Spirit transitional housing program, maintaining a safe, calm, and structured living environment while helping residents develop independent-living skills, expand social networks, and prepare for housing stability and personal development. Services are delivered using strength-based, culturally responsive, and trauma-informed approaches that center youth voice, autonomy, and belonging. The role combines resident support, safety monitoring, documentation, and property-management responsibilities. The coordinator builds trusting relationships with residents, supports daily routines and life skills, responds to crises and conflicts, helps residents access services and secure housing, and coordinates with program staff and external providers. The position also supports property operations, including resident intake and move-ins, maintenance follow-up, occupancy agreements, complaints, and rent processing. There is no supervisory responsibility. On-call, after-hours, and backup work may be required. This is a site-based role, with on-site work as the standard expectation. New program employees are expected to work on-site for their first 90 calendar days. Work from home requires advance approval and must comply with the agency's confidentiality, documentation, and time-tracking expectations.

Requirements

Knowledge of and belief in Positive Youth Development and Housing First philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.
An AA or AS degree in a field applicable to property or facility management, or a high school diploma plus at least three years of property or facility management experience.
Outstanding written and verbal communication skills.
Computer proficiency with Microsoft and database applications.
An operational vehicle, auto insurance, a valid California driver's license, and willingness to drive for work.
Ability to pass LiveScan screening and a TB test.
Ability to climb stairs to visit clients in second- or third-floor apartments without elevators; walk up to half a mile with consumers to local resources; work at a desk for up to three hours at a time; perform office computer, phone, and document tasks; occasionally lift and carry up to 25 pounds; and drive at night to appointments or consumer homes.
Willingness to perform on-call, after-hours, or backup work as required.
Authorization to work in the United States without employer sponsorship.

Nice To Haves

Experience with or interest in light maintenance skills.
Bilingual ability in English and Spanish.

Responsibilities

Maintain a welcoming, safe, calm, clean, and structured environment for Transitional Aged Youth, modeling trauma-informed, strength-based, and culturally responsive practices.
Monitor resident activity, protect personal belongings, maintain shared spaces, conduct regular rounds and safety checks, and promptly report incidents or concerns.
Reinforce village policies and emergency procedures, conduct fire drills, and respond to crises as needed.
Build trusting relationships with youth through active listening, consistent presence, and respectful communication; offer emotional support and foster mutual respect and personal growth.
Support and oversee daily living activities, including meal preparation, hygiene routines, room cleanliness, shelter upkeep, and weekly participant chores.
Prepare community meals and transport youth to laundry services as needed.
Reinforce individualized service plans through day-to-day encouragement, coaching, and reminders aligned with youth goals.
Monitor and de-escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention techniques and collaborative problem-solving.
Help youth develop time-management, conflict-resolution, financial-literacy, and basic job-readiness skills.
Assist youth in searching for and securing housing, understanding leases, viewing units, working with landlords, moving, and planning for sustained success in a new home.
Document daily observations, participant interactions, incidents, services, and coordination in a timely and accurate manner.
Organize social and recreational activities for residents.
Help residents access medical and mental-health support, job-readiness programs, income and benefits assistance, and other vital resources; provide guidance or accompany them to appointments when appropriate.
Serve as a liaison among residents, program staff, and external service providers to support communication and coordinated care.
Ensure vacancies are filled within 45 days, non-urgent repairs are completed within two weeks, and repair costs remain within annual budget guidelines; oversee and inspect maintenance work.
Assist with resident intake, certification, and verification paperwork; maintain contact with housing applicants and support assessment and intake.
Review and complete occupancy agreements and house rules with residents.
Coordinate smooth resident move-ins, including furnishings, keys, appliance instructions, unit-specific information, and introductions to on-site property managers when applicable.
Manage resident complaints and issues.
Calculate resident rents, process rent payments, and address late payments in collaboration with property-management and support-services staff.
Maintain positive working relationships with property owners who lease to Hope Solutions.
Represent Hope Solutions professionally and comply with confidentiality, HIPAA, consumer-rights, safety, legal, ethical, and agency requirements.
Attend required staff, team, case-conference, and interagency linkage meetings.
Complete administrative and personnel paperwork, reports, food-supply and petty-cash expenditure reports, mileage reports, and service documentation on time.
Assist with data generation for reports and funding applications as needed, and perform other assigned duties.
Participate in and complete new-employee onboarding, including reading and discussing a chapter of The Color of Law.
Work on site as the standard expectation; obtain advance approval for any work-from-home request and meet applicable confidentiality, task-completion, documentation, and time-tracking requirements.