Vice President, Account Management

Avalon Administrative Services LLC• US,

1d•Remote

About The Position

The Vice President, Account Management is responsible for overall client satisfaction, retention, and growth within an assigned book of business. The role develops and cultivates long-term relationships with key client stakeholders and executive leaders, monitors program service delivery, and works cross-functionally within Avalon. The position drives contract renewals, service expansion, and strategic growth opportunities with existing clients, while also driving client strategy and growth for Avalon. It reports to the Senior Vice President, Account Management. The position is eligible for remote work, with regular business travel required, including travel to Avalon’s corporate office in Tampa, Florida. Travel to client sites and providers may be up to 30% of the week, as needed.

Requirements

15+ years’ experience in healthcare account management and/or selling into payers.
Bachelor’s degree or significant and relevant direct work experience in lieu of a degree.
Willingness and ability to travel up to 30% of the week to client sites and providers, as needed.
Strong analytical skills and proven problem-solving ability.
Proven experience selling service expansion opportunities.
Ability to work cross-functionally to communicate proactively and resolve issues with appropriate urgency.
Proven success in a matrix environment.
Strong verbal and written communication skills.
Ability to interact effectively with counterparts at assigned clients.
Knowledge of the healthcare industry, payers, and regulations.

Nice To Haves

Experience in a start-up or early-stage company.
Knowledge of reference laboratory business, esoteric tests, and processes.
Experience working with Medicare and Medicaid programs.
Master’s degree in Business, Marketing, or Healthcare Administration.

Responsibilities

Build strong partnerships and rapport with all levels of clients’ organizations and represent the voice of the customer.
Understand clients’ competitive environments and challenges.
Consult with clients to understand business priorities for expansion and innovation.
Develop and lead cross-functional client strategic plans, including effective value propositions to increase volume and profitability from Avalon network providers.
Work with clients and internal partners to translate requests into actionable strategies and tactics that improve performance and deliver value.
Manage client contracts, facilitate deliverables, and drive initiatives.
Understand complex client financial arrangements and strategies.
Drive contract renewals, including amendment execution.
Proactively review performance metrics to promote client satisfaction, anticipate needs, and exceed client expectations.
Work directly with clients to understand, represent, and drive their operational requirements throughout the organization.
Manage execution of standard client requirements.
Ensure communication of root causes and resolution paths for operational issues affecting assigned clients.
Maintain documentation regarding change orders, operational issues, and problem resolution.