Veterinary Receptionist After-Hours Urgent Care

Animal Health Care Center • Madison, AL

3d • Onsite

About The Position

We are seeking a dedicated and compassionate Veterinary Receptionist to join our after-hours urgent care team. This position is ideal for someone who thrives in a fast-paced environment and understands that pets and their families may arrive when they are experiencing stressful, unexpected, or urgent medical situations. As an After-Hours Veterinary Receptionist, you will be the first point of contact for clients and their pets during evening urgent care visits. You will play an important role in creating a welcoming and supportive experience while helping our veterinary team efficiently manage patient flow, communication, and administrative needs.

Requirements

• Previous experience in a veterinary hospital, urgent care, emergency, or animal care setting is preferred.
• Knowledge of veterinary terminology, animal anatomy, and basic medical procedures is highly beneficial.
• Familiarity with veterinary urgent care or critical care environments is a plus.
• Strong communication and interpersonal skills, particularly when working with clients who may be anxious, upset, or facing a pet emergency.
• Ability to remain calm, professional, and compassionate in a fast-paced and sometimes high-stress environment.
• Ability to multitask, prioritize urgent needs, and maintain attention to detail.
• Proficiency with computers, scheduling systems, and electronic medical records.
• Strong teamwork and communication skills.
• Reliable attendance and the ability to work the scheduled Monday–Thursday, 3:30 PM–11:00 PM shift.
• A genuine passion for animal welfare and a commitment to providing exceptional care and service to pets and their families.

Responsibilities

• Greet clients and their pets promptly and compassionately, creating a calm and welcoming environment during potentially stressful situations.
• Assist with the intake and registration of urgent and emergency patients.
• Answer incoming phone calls and provide information regarding urgent care services, clinic policies, and patient needs.
• Communicate effectively with clients regarding wait times, patient flow, and information requested by the veterinary team.
• Recognize situations that may require immediate attention and promptly communicate concerns to the appropriate veterinary staff.
• Schedule follow-up appointments and coordinate patient care as directed by the veterinary team.
• Maintain accurate and up-to-date patient records, including medical histories and client information.
• Process payments, estimates, deposits, and medical collections accurately.
• Assist with discharge procedures and communicate veterinary instructions to clients as directed.
• Support the veterinary team with basic animal handling or husbandry tasks when appropriate and requested.
• Maintain clear communication between clients, reception staff, veterinary technicians, and doctors.
• Help maintain a clean, organized, and efficient reception and waiting area throughout the evening.
• Handle sensitive and emotional client interactions with professionalism, patience, and empathy.
• Assist with end-of-day and closing procedures as needed.

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed