Urgent Care - Medical Receptionist

ConvenientMD • Dover, NH

1d

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its urgent care clinics. Working alongside the clinical team, the receptionist greets patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role supports smooth clinic operations and a welcoming, organized patient experience.

The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Employees must be flexible to work nights, weekends, and holidays, and may need to work at other ConvenientMD locations within an hour of their primary clinic. Training shifts may also take place at another clinic within that travel distance.

Requirements

• High school diploma or GED.
• Proactive, confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
• Attention to detail and strong organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• A compassionate, authentic, and patient-focused approach.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team.
• Self-motivation, initiative, and ability to work independently.
• Ability to identify improved ways of working and use available resources to achieve good outcomes.
• Analytical and problem-solving skills, including ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to work 12-hour shifts.
• For full-time work, ability to work three 12-hour shifts per week, including at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel to training shifts outside the primary clinic within a one-hour commute.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and assist patients and visitors in person and over the phone, responding to inquiries professionally.
• Register patients, complete required forms, and ensure patient information is accurate and up to date.
• Handle insurance and billing inquiries and explain information clearly to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Use multiple software systems and follow established protocols, including those for occupational health partners and Employer Services.
• Answer and direct phone calls promptly and professionally.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic's scope of services and associated costs.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED