Care Specialist (After Hours)

Care.com•Dallas, TX

3d•Remote

About The Position

Care.com is seeking an empathetic, solutions-oriented After Hours Care Specialist to support members by phone, email, and chat. The role helps families navigate care solutions, corporate benefits, and urgent crisis resources during evenings and weekends. The position is remote for candidates in the Dallas, Texas area. The weekly Central Time schedule is Monday and Tuesday off; Wednesday 7:00 p.m.–12:00 a.m.; Thursday 12:00 a.m.–7:00 a.m. and 7:00 p.m.–12:00 a.m.; Friday 12:00 a.m.–7:00 a.m.; Saturday 9:00 a.m.–4:30 p.m.; and Sunday 8:00 a.m.–8:00 p.m. Compensation is $19.23–$24.00 per hour. Actual pay may vary based on factors including work location, experience, and performance. Additional rewards may include annual bonuses and short- and long-term incentives. Benefits include health insurance coverage, life and disability insurance, a 401(k) employer match, paid holidays, and paid time off.

Requirements

2–4+ years of customer or client service experience.
High emotional intelligence.
Excellent verbal and written communication skills.
Strong multitasking skills.
Able to thrive in a fast-paced environment, be reliable, adapt to change, and remain open to continuous coaching.

Nice To Haves

Experience in a human services field such as social work or public health.
Bachelor’s degree, or equivalent work experience.

Responsibilities

Answer inbound member calls, emails, and chats with empathy and professionalism.
Guide members to mental health resources, including Employee Assistance Program (EAP) resources, and provide critical resources for urgent shelter, food, or crisis situations.
Verify member eligibility and accurately document interactions in the CRM system.
Meet or exceed daily and weekly performance metrics, including service level agreements and customer satisfaction scores.