Care Specialist (After Hours)
Care.com•Dallas, TX
•Remote
About The Position
Care.com is seeking an empathetic, solutions-oriented After Hours Care Specialist to support members by phone, email, and chat. The role helps families navigate care solutions and corporate benefits, and connects members with urgent crisis resources during evenings and weekends. The position is remote for candidates in the Dallas, Texas area and follows a specified Central Time schedule, including overnight hours and weekend shifts.
Requirements
- 2–4+ years of customer or client service experience.
- High emotional intelligence.
- Excellent verbal and written communication skills.
- Strong multitasking skills.
- Ability to thrive in a fast-paced environment, be reliable, adapt to change, and remain open to continuous coaching.
Nice To Haves
- Experience in a human services field such as social work or public health.
- Bachelor’s degree, or equivalent work experience.
Responsibilities
- Respond to inbound calls, emails, and chats with empathy and professionalism.
- Guide members to mental health resources, including Employee Assistance Programs (EAP), and provide critical resources for urgent shelter, food, or crisis situations.
- Verify member eligibility and accurately document interactions in the CRM system.
- Meet or exceed daily and weekly KPIs, including service level agreements and customer satisfaction scores.
Benefits
- Health insurance coverage
- Life insurance
- Disability insurance
- 401(k) employer matching
- Paid holidays
- Paid time off (PTO)
- Annual bonuses and short- and long-term incentives may also be available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
