Veterinary Receptionist

Alliance Animal Health•New York, NY

About The Position

City Veterinary Care is seeking a Veterinary Receptionist to support the hospital’s clients and patients. The role maintains the reception area, welcomes clients and patients, responds to questions and concerns, handles calls and emails, schedules appointments, and processes client check-ins, checkouts, and payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult times and should be comfortable with varied medical outcomes. The position may involve exposure to loud barking and brief periods of unpleasant odors. The organization offers virtual and hands-on interactive training and continuing development, with opportunities to build expertise or pursue career advancement. The listed schedule may be full-time or part-time, and the pay range is $23–$27 per hour.

Requirements

At least 2 years of veterinary reception experience.
Experience with Cornerstone software.
Be compassionate, calm, a team player, a multitasker, and a strong communicator.
Be highly organized and possess computer skills.
Be a self-starter with a desire to continue advancing knowledge and skills.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer clients friendly emotional support in a compassionate and discreet manner during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement program for any AVMA-accredited Veterinary Technology Program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.