Veterinary Receptionist

Northside Veterinary Clinic • Brooklyn, NY

5d • Onsite

About The Position

Northside Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. This role supports the overall client experience by balancing administrative accuracy with warmth and professionalism, including during sensitive or emotionally complex interactions. Qualified candidates have experience managing high-volume front desk operations, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting.

This is a full-time position averaging 35–40 hours per week across four 10-hour shifts. The schedule requires availability Monday through Friday from 8:45 AM to 6:00 PM and for rotating Saturdays from 8:45 AM to 4:00 PM. The hourly salary is $24–$27, depending on the candidate’s skills, experience, and qualifications.

Northside Veterinary Clinic, established in 1997, is located in Williamsburg, Brooklyn. It is a full-service animal hospital offering routine and emergency care, as well as alternative therapies including Chinese and Western herbal therapy, acupuncture, shockwave therapy, craniosacral therapy, and laser therapy.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
• Availability for Monday through Friday shifts from 8:45 AM to 6:00 PM and rotating Saturdays from 8:45 AM to 4:00 PM.

Nice To Haves

• Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointments, prescription refills, vaccination records, and general hospital information.
• Complete client check-out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain the cleanliness and organization of the reception area and waiting room.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Professional development opportunities.
• Employee referral bonus of $1,000 for referring a new team member to one of the company's partner hospitals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed