Veterinary Receptionist
About The Position
Upstate Veterinary Emergency & Specialty Care (UVS) is seeking a part-time Client Service Representative in Greenville, South Carolina. The role supports pet owners navigating emergency visits by providing compassionate, professional service and clear communication. The representative works closely with veterinarians, Veterinary Technicians, and other hospital team members to support efficient front desk operations and a positive experience for clients and pets. The position has varying schedules based on hospital needs, which may include day, evening, weekend, and overnight shifts. Weekend and overnight availability may be needed depending on the assigned schedule. Compensation is $20.00–$23.85 per hour, based on experience, with additional overnight and weekend shift differentials where applicable. UVS is an AAHA-accredited emergency and specialty hospital serving the Greenville community since 1997. Its team includes veterinarians, licensed Veterinary Technicians, veterinary assistants, Client Service Representatives, and hospital leadership, working together to provide advanced medical and surgical care. The hospital values respect, collaboration, compassionate service, professional excellence, and continuous improvement.
Requirements
- High school diploma or equivalent.
- At least one year of customer service experience.
- Strong computer skills and ability to learn new software systems.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced emergency hospital.
- Compassionate, professional approach when assisting clients who may be worried, upset, or grieving.
- Ability to work collaboratively with clinical and administrative team members.
- Fluent English speaking and reading skills.
- Weekend and overnight availability may be needed depending on the assigned schedule.
Nice To Haves
- Medical or veterinary experience preferred.
- Fluency in additional languages is a plus.
Responsibilities
- Welcome clients and assist with check-in, check-out, and scheduling.
- Coordinate lobby flow and help maintain an organized, positive client experience.
- Answer and manage a multi-line phone system, accurately directing calls to appropriate team members.
- Promptly communicate emergency calls and relevant information to triage staff.
- Guide clients through sensitive processes, including euthanasia paperwork, with compassion and professionalism.
- Assist with payment discussions and explain available payment options within established hospital procedures.
- Complete administrative tasks, including preparing schedules, maintaining charts, filing, distributing medical records, and processing mail.
- Provide general hospital information and directions to other network locations when needed.
- Maintain familiarity with hospital protocols and communication procedures.
- Support veterinarians, Veterinary Technicians, and fellow Client Service Representatives with daily workflow and administrative needs.
- Communicate professionally with clients, referring hospitals, and hospital team members.
Benefits
- Paid time off and paid holidays.
- Medical, dental, and vision insurance.
- Discounted employee pet insurance.
- Discounted veterinary care services at UVS.
- Employee discounts on Hill’s and Royal Canin pet food.
- 401(k) with employer match.
- Additional employee benefits and professional development opportunities.
- Additional overnight and weekend shift differentials, as applicable.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
