Veterinary Receptionist

Veterinary Practice Partners • Brooklyn, NY

5d • Onsite

About The Position

Northside Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines accurate administrative work with warm, professional communication, including in sensitive or emotionally complex situations. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting.

This is a full-time position averaging 35–40 hours per week, worked as four 10-hour shifts. Availability is required Monday through Friday, 8:45 AM–6:00 PM, and for rotating Saturdays, 8:45 AM–4:00 PM. Pay is $24–$27 per hour, based on skills, experience, and qualifications.

Northside Veterinary Clinic, established in 1997 in Williamsburg, Brooklyn, is a full-service animal hospital offering routine and emergency care as well as alternative therapies. The clinic aims to provide a comfortable, welcoming, and calming environment where pets and their owners feel at ease and patients receive treatment rooted in care, respect, and understanding.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

• Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.

Responsibilities

• Greet and check in clients and patients; verify and update medical records; and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system and respond to questions about appointments, prescription refills, vaccination records, and general hospital information.
• Check clients out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during sensitive euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and support efficient patient flow.
• Maintain the cleanliness and organization of the reception area and waiting room.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee referral bonus of $1,000 for referring a new team member to a partner hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed