Veterinary Receptionist

Veterinary Practice Partners • Cottage Grove, MN

7d

About The Position

Park Grove Pet Hospital is seeking a dedicated, client-focused Veterinary Receptionist. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments are welcome; previous veterinary experience is not required. The ideal candidate remains composed under pressure, has a genuine affinity for animals, communicates well, and can support clients through emotionally challenging situations. The role also offers cross-training as a Veterinary Assistant, with hands-on animal-care experience and support for the veterinary team as needed. Comprehensive onboarding and training are provided.

This is a full-time position consisting of four 10-hour shifts per week, Monday through Friday between 7:50 AM and 6:00 PM. No weekend hours are required. The salary is $18–$22 per hour, based on skills, experience, and qualifications.

Park Grove Pet Hospital is AAHA-accredited and has served Cottage Grove, Woodbury, Hastings, and the greater St. Paul area since 1972. The hospital is committed to providing high-quality care and fostering an inclusive culture that celebrates diversity.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal-care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with practice information management systems (PIMS), such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Check clients out, process payments, post charges, and schedule future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet's health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Cross-train as a Veterinary Assistant, gaining hands-on animal-care experience and supporting the veterinary team as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed