Veterinary Receptionist

Veterinary Practice Partners • Montgomery, IL

2d • $17 - $19

About The Position

Orchard Road Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist to support clients and patients at the hospital’s front desk. Candidates may bring transferable experience from human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided. The role calls for composure under pressure, an affinity for animals, and the interpersonal skills to support clients, including during emotionally demanding situations.

Employees work five days per week, have one day off, and work every other Saturday. The hospital is open Monday and Friday from 8:00 AM to 6:00 PM; Tuesday through Thursday from 8:00 AM to 6:00 PM or 8:00 PM; and Saturdays from 8:00 AM to 12:00 PM. The hourly salary is $16.50–$18.50, depending on skills, experience, and qualifications.

Orchard Road Animal Hospital has served the Montgomery, Illinois community since 1992. It is a full-service AAHA-accredited hospital providing preventive care, diagnostics, surgery, dentistry, and urgent care in a modern facility. The hospital emphasizes personalized, progressive veterinary care, client education, and an inclusive service culture.

Requirements

• At least one year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Complete client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Keep the reception and waiting area clean, organized, and welcoming.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed