Veterinary Receptionist (Part-time)
About The Position
Dogwood Veterinary Dental is a dental-only veterinary clinic in Vancouver, Washington. The part-time Client Care Representative serves as a welcoming first point of contact for clients and their pets, helping create a positive experience and supporting smooth reception-area operations. The role guides pet owners through appointments, answers questions, communicates pet-care instructions, and coordinates with the veterinary team. The clinic uses an appointment-based care model without walk-ins or emergencies. The work schedule is Wednesdays and Fridays from 7:00 a.m. to 5:30 p.m. The hiring process includes a brief one-way video interview through Hireflix, followed by an on-site interview. Candidates selected to proceed receive a Hireflix invitation by email.
Requirements
- High school diploma, GED, or equivalent.
- Ability to multitask and use multi-line phone systems and veterinary programs.
- Ability to handle high-volume, high-stress situations while maintaining professionalism.
- Ability to manage cash handling and financial transactions.
- Ability to schedule appointments and provide a welcoming attitude.
- Ability to maintain required documents or medical records and uphold cleanliness and organization standards.
Nice To Haves
- Veterinary-field experience and familiarity with veterinary terminology and protocols; not required, as training may be provided.
Responsibilities
- Greet clients and their pets warmly and professionally.
- Manage a multi-line phone system and veterinary programs, gather and accurately document information, and communicate pet-care instructions clearly and compassionately.
- Schedule, confirm, and manage appointments, including client check-ins and check-outs and related documentation.
- Notify appropriate departments when patients arrive, distribute daily schedules, and prepare and update patient files.
- Maintain a clean, organized, and inviting reception area and uphold hospital cleanliness standards.
- Maintain required documents and medical records.
- Handle client deposits and other financial transactions accurately.
- Educate clients about veterinary services and animal-care best practices.
- Make proactive appointment confirmation calls and support efficient clinic workflow.
Benefits
- 401(k) with company match.
- Continuing education and professional development support.
- PTO.
- Mental health assistance.
- Employee discounts on services.
- Scrub allowance.
- Referral program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
