Veterinary Receptionist (Part-Time)

VCA Animal Hospitals • Greenfield, WI

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About The Position

VCA Milwaukee Emergency Center for Animals is seeking an enthusiastic Client Service Representative for its 24-hour emergency and critical care hospital. The role serves as the face of the hospital and the first point of contact for pet owners, patients, and referring veterinarians. The position is part-time, with the possibility of discussing full-time work during the interview. The schedule is 20 to 30 hours per week, on a morning shift from 6:00 a.m. to 4:00 p.m., with at least two weekends per month and a rotating holiday schedule.

The receptionist greets clients and their pets, answers incoming calls, directs hospital communications, maintains client and patient records, handles client concerns according to established guidelines, and completes payment transactions for veterinary services. The ideal candidate is compassionate, reliable, comfortable in a fast-paced environment, and interested in learning and growing in the role.

Requirements

• Excellent written and verbal communication skills.
• Superior customer service abilities.
• Proficiency with computers and a multi-line phone system.
• Reliable and dependable attendance.
• Ability to handle money accurately and honestly.
• Sound decision-making and multitasking skills.
• Ability to remain calm under pressure or in stressful circumstances.

Responsibilities

• Greet clients and their pets as they enter the hospital.
• Answer incoming phone calls.
• Direct hospital communications appropriately.
• Maintain client and patient records.
• Handle client concerns according to established guidelines.
• Complete payment transactions for veterinary services.

Benefits

• Competitive wages and compensation.
• Generous pet care and product discounts.
• 401(k) plan with company match.
• Innovative health and wellbeing programs.
• Medical, dental, and vision benefits.
• Paid vacation and sick days.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed