Part-Time Veterinary Receptionist

Greater Cincinnati Veterinary & Urgent Care•Wilder, KY

About The Position

Greater Cincinnati Veterinary Specialists and Urgent Care is seeking a part-time Veterinary Receptionist to support its hospital reception area and provide compassionate service to clients and patients. The hospital provides specialty and urgent veterinary care supported by services and equipment such as ultrasound, CT imaging, video otoscopic services, endoscopy, colonoscopy, and additional specialty testing. The receptionist greets clients and patients, responds to questions and concerns, routes calls and emails, schedules appointments, and processes check-ins, checkouts, and payments. The role also involves offering discreet emotional support to clients during difficult situations. The position requires comfort with late evening shifts, multitasking, and exposure to unpleasant odors and noises, as well as possible animal bites, scratches, waste, and contagious diseases. Training and continuing development opportunities are available.

Requirements

Ability to work late evening shifts.
Compassionate, calm, and able to work as a team player.
Highly organized and possess computer skills.
Ability to multitask.
Strong communication and customer service skills.
Self-starter with a desire to advance knowledge and skills.
Must be able to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Nice To Haves

At least one year of veterinary experience; veterinary receptionist experience is preferred.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check in and check out clients and process payments.
Provide friendly, discreet, and compassionate emotional support to clients during times of need.

Benefits

Health, dental, vision, liability, life, and supplemental insurance
401(k) and 401(k) matching
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee Assistance Program
Paid vacation and sick time for all employees
Paid bereavement program
Paid parental leave
Continuing education allowance for licensed, registered, or certified roles
Tuition reimbursement for an AVMA-accredited veterinary technology program
Career development opportunities
Referral bonus program for most positions
Potential additional benefits, such as personal pet discounts, holiday pay, uniform allowance, and bonuses
Flexible scheduling