Experienced Veterinary Receptionist

VetCheck for Pets Urgent Care Center • Indianapolis, IN

39d • Onsite

About The Position

VetCheck is seeking an experienced Client Service Representative to join their urgent care team full-time. This role offers the opportunity to work in the fast-paced, rewarding world of urgent care without overnight shifts, as part of a hospital that values and supports its team. VetCheck is committed to creating an environment where employees feel respected, protected, supported, and empowered to grow, believing that exceptional patient care starts with taking care of its people.

Requirements

• Previous veterinary client service experience required
• Urgent care or emergency veterinary experience strongly preferred
• Exceptional communication and customer service skills
• Ability to remain calm and compassionate in emotionally challenging situations
• Strong attention to detail and organizational skills
• Experience with veterinary software, scheduling systems, and payment processing platforms
• Comfortable multitasking in a fast-paced environment
• Experience with animal handling and restraint techniques preferred
• Positive attitude and willingness to collaborate with teammates

Responsibilities

• Welcome clients and patients with professionalism, compassion, and empathy
• Answer incoming phone calls, emails, and appointment requests
• Gather patient information and assist with urgent care triage
• Recognize emergencies and promptly alert medical staff
• Maintain accurate client and patient records
• Coordinate communication between clients and veterinary staff
• Explain services, treatment plans, hospital policies, and financial expectations
• Process payments and third-party financing applications (CareCredit, Scratchpay, Cherry, All Pet)
• Schedule appointments and assist with follow-up communication
• Support administrative tasks and inventory needs
• Maintain a clean, organized, and welcoming client environment
• Assist teammates and contribute to a positive hospital culture

Benefits

• No Overnight Shifts
• Leadership That Has Your Back (Zero-Tolerance Policy for abusive client behavior)
• Well-Staffed and Team-Oriented (3-4 technicians per doctor ratio)
• Stable, Positive Culture
• Growth Opportunities (cross-training and professional growth)
• Gold Standard Medicine
• Inclusive Workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed