Experienced Veterinary Receptionist

Veterinary Emergency Services of Lincoln•Lincoln, NE

About The Position

Veterinary Emergency Services of Lincoln is a well-established, progressive, fast-paced, after-hours emergency veterinary practice serving the community since 2005. The clinic provides emergency surgery, in-house diagnostics, digital full-body radiology, ultrasonography, and urgent and emergent medical services. Its hours are Monday through Friday from 6 p.m. to 7 a.m., and Saturday at noon through Monday at 7 a.m. The receptionist welcomes clients and patients, supports reception-area presentation, communicates with clients, schedules appointments, and processes check-ins, checkouts, and payments. The role includes providing compassionate, discreet emotional support to clients during difficult situations. Training and continuing-development opportunities are available. The position may involve unpleasant odors and noises and exposure to bites, scratches, animal waste, and potentially contagious diseases.

Requirements

At least 1 year of professional experience in the veterinary field as a receptionist.
Compassionate and calm team-player.
Ability to multitask.
Strong communication skills.
Highly organized with computer skills.
Self-starter with a desire to continue advancing knowledge and skills.
Comfort with various medical outcomes.
Ability to withstand unpleasant odors and noises and potential exposure to bites, scratches, animal waste, and potentially contagious diseases.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls or emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check in and check out clients and process payments.
Offer clients friendly, compassionate, and discreet emotional support during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life, and supplemental insurance, plus HSA and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for an AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.