Experienced Veterinary Receptionist

Homestead Veterinary Hospital • Villa Ridge, MO

5d

About The Position

Homestead Veterinary Hospital is seeking an experienced, compassionate, team-oriented veterinary receptionist to provide excellent client service and help the veterinary team keep daily operations running smoothly. The six-doctor practice treats a diverse caseload of approximately 70% equine, 25% small animal, and 5% small ruminant patients. Its work is largely ambulatory, and it also operates a 10,000-square-foot hospital with indoor stocks and four stalls, including dedicated mare/foal and isolation spaces.

The receptionist welcomes clients and patients, handles calls and emails, schedules appointments, manages check-in and checkout, and processes payments. The role calls for clear communication, organization, sound judgment when managing competing priorities, and compassionate support for clients facing difficult situations. The candidate should be comfortable working in a veterinary hospital where they may encounter unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases.

The hospital offers virtual learning, hands-on training, and interactive professional development to help employees build skills and expand their knowledge of veterinary practice operations.

Requirements

• At least one year of veterinary experience; preferably in a veterinary receptionist or similar client-facing role.
• A compassionate, calm, and team-oriented approach to client and patient care.
• Strong verbal and written communication skills, including the ability to handle sensitive conversations with empathy and professionalism.
• Excellent organizational skills and the ability to multitask in a busy environment.
• Computer proficiency and the ability to learn new systems and technology.
• A proactive, dependable attitude and genuine interest in continuing to develop knowledge and skills.
• Comfort working in a veterinary hospital environment where unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases may be encountered.

Responsibilities

• Welcome clients and patients professionally and help keep the reception area clean, organized, and inviting.
• Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
• Schedule appointments efficiently while supporting daily workflow and the changing needs of the practice.
• Check clients in and out and process payments to support a smooth visit experience.
• Provide compassionate, discreet emotional support to clients during difficult situations.
• Communicate clearly with clients and colleagues, balance competing priorities, and keep important details organized.

Benefits

• Comprehensive benefits including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
• 401(k) and 401(k) matching program.
• Employee Assistance Program.
• Paid vacation and sick time for all employees.
• Paid bereavement program.
• Paid parental leave program.
• Competitive compensation.
• Continuing education allowance for licensed, registered, or certified roles.
• Tuition reimbursement for any AVMA-accredited veterinary technology program.
• Career development opportunities.
• Referral bonus program for most positions.
• Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed