Experienced Veterinary Receptionist
About The Position
Veterinary Emergency Services of Lincoln is a progressive, fast-paced, after-hours emergency veterinary practice serving the community since 2005. The clinic provides emergency surgery, in-house diagnostics, digital full-body radiology, ultrasonography, and urgent and emergent medical services. The receptionist helps maintain the hospital reception area, welcomes clients and patients, answers questions, triages client concerns, handles calls and emails, schedules appointments, checks clients in and out, and processes payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult situations and must be comfortable with a range of medical outcomes. The clinic operates Monday through Friday from 6 p.m. to 7 a.m., and from noon Saturday through 7 a.m. Monday. The role offers opportunities for virtual and hands-on interactive training and continuing development. The work may involve unpleasant odors and noises, as well as exposure to bites, scratches, animal waste, and potentially contagious diseases.
Requirements
- At least one year of professional experience in the veterinary field as a receptionist.
- Be a compassionate and calm team player.
- Ability to multitask.
- Strong communication skills.
- Be highly organized and possess computer skills.
- Be a self-starter with a desire to continue advancing knowledge and skills.
- Be able to withstand unpleasant odors and noises and potential exposure to bites, scratches, animal waste, and contagious diseases.
Responsibilities
- Maintain the visual appeal of the hospital reception area.
- Greet and welcome clients and patients.
- Answer questions and triage client concerns.
- Answer calls and emails and direct them to the appropriate party for resolution.
- Schedule appointments to maximize efficiency and daily flow.
- Check clients in and out and process payments.
- Offer clients friendly, compassionate, and discreet emotional support during times of need.
Benefits
- Health, dental, and vision benefits.
- Liability, life, and supplemental insurance.
- 401(k) and 401(k) matching program.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Employee Assistance Program.
- Paid vacation and sick time for all employees.
- Paid bereavement program.
- Paid parental leave program.
- Competitive compensation.
- Continuing education allowance for licensed, registered, or certified roles.
- Tuition reimbursement for an AVMA-accredited veterinary technology program.
- Career development opportunities.
- Referral bonus program for most positions.
- Potential additional benefits such as personal pet discounts, holiday pay, uniform allowance, and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
