Veterinary Receptionist - Pace, FL

Vetcor • Pace, FL

4d • Onsite

About The Position

Pace Veterinary Clinic is hiring a full-time Veterinary Receptionist for its AAHA-accredited, two-doctor small animal clinic in Pace, Florida. The clinic handles a varied caseload that includes dentistry, surgery, and urgent care. The receptionist helps create a welcoming experience, build client relationships, keep the clinic organized, and support smooth patient flow. Compensation is negotiable based on experience.

Requirements

• Confidence handling high call volume and competing priorities.
• Compassionate communication, especially in sensitive or emotional situations.
• Comfort collecting payments, processing invoices, and discussing estimates.
• Strong problem-solving skills and the ability to handle difficult conversations with empathy.
• Attention to detail when updating records and documenting client outreach.
• Strong organizational habits, such as maintaining follow-up lists, call logs, and task tracking.
• Ability to multitask and stay calm in a fast-paced environment.
• Positive attitude, reliability, and a team-first approach.
• Ability to stand for extended periods and lift a weight with assistance; the posting does not specify the weight.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer phones, route calls, and promptly respond to voicemails.
• Schedule appointments and manage a multi-doctor calendar.
• Check patients in and out and maintain accurate client and patient information.
• Collect payments, process invoices, and review estimates with clients.
• Clearly communicate hospital policies, pricing, and services, and respond empathetically to client concerns.
• Manage medical record requests, reminders, and follow-up calls, texts, and emails.
• Help clients schedule recommended services and rechecks, reactivate overdue patients, and fill scheduling gaps.
• Educate clients about preventive care timelines and next steps.
• Coordinate with technicians and doctors to support smooth patient flow.
• Feed, walk, and care for hospitalized and boarding patients, monitoring them for changes.
• Clean kennels and laundry and help keep the lobby, front desk, and treatment areas clean.

Benefits

• Competitive pay, with compensation reflecting skill set and future performance.
• 401(k) matching and a Roth Retirement Savings Plan.
• Flexible Spending Account for full-time employees.
• 529 Savings Plan.
• Tuition support program.
• Referral bonus program.
• Medical, dental, and vision insurance for full-time employees.
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members; listed for full-time employees.
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service, subject to the stated limitation in states with paid family leave programs.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Discounts on pet services and products and a pet food discount program.
• Quarterly team rewards bonus program.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.
• Six paid holidays for full-time employees.
• Employee Assistance Program.
• Employee discount program.
• Flexible scheduling and regular lunch breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed