PACE Receptionist

San Ysidro Health•National City, CA

About The Position

Under the supervision of the PACE Assistant Manager, the PACE Receptionist ensures visitors and participants are welcomed and screened. The role answers telephones, greets and assists visitors, patients, and other clinic callers, and directs them to the appropriate people or locations. The receptionist checks in Day Center participants and visitors, tracks daily attendance, monitors transportation services as appropriate, and schedules appointments as needed. The role also supports PACE Center leadership and acts as a liaison between PACE Administration and other departments. The receptionist maintains departmental policies and procedures, quality assurance, safety, environmental, and infection-control standards. The position may require travel to other sites, evening and/or weekend work, and lifting approximately 25 pounds. Work is mostly performed sitting.

Requirements

At least 1 year of experience working with a frail, elderly population.
At least 1 year of receptionist or front desk experience.
High school diploma or equivalent.
Good written and verbal communication skills.
Verbal ability to provide accurate and tactful explanations.
Excellent computer skills.
Meet pre-employment requirements, including I-9, physical, positive background and reference check results, completed application, new-hire orientation, and pre-employment PPDs.
Comply with all mandated vaccinations and boosters as a condition of employment.

Nice To Haves

Current BLS for Healthcare Provider CPR certification from the American Heart Association.

Responsibilities

Greet people upon arrival, answer and route telephone calls, and provide information to visitors, staff, and participants.
Check in all participants and visitors upon arrival at the Day Center.
Provide visitors and participants with guidance and directions, and request an escort when necessary.
Track daily attendance and monitor transportation services as appropriate.
Schedule appointments as needed.
Stay knowledgeable about regulatory requirements and make recommendations to improve service delivery as appropriate.
Explain basic PACE eligibility criteria to interested parties.
Assist with care and maintenance of department equipment and supplies.
Provide assistance to PACE Center leadership as needed.
Liaise between PACE Administration and other departments, providing assistance as needed.
Maintain departmental policies and procedures, objectives, quality assurance, safety, environmental, and infection-control standards.
Participate in educational programs and in-service meetings, and attend meetings as required.
Perform other related duties as assigned or requested.