PACE Receptionist

San Ysidro Health•National City, CA

4d•$25 - $31

About The Position

Under the supervision of the PACE Assistant Manager, the PACE Receptionist welcomes and screens visitors and participants and answers telephones. The role greets, assists, and directs visitors, patients, and other clinic office callers; checks in Day Center participants and visitors; and provides guidance and directions, arranging an escort when needed. The receptionist tracks daily attendance, monitors transportation services as appropriate, schedules appointments as needed, and maintains knowledge of regulatory requirements and PACE eligibility criteria. The position assists with department equipment and supplies, supports PACE Center Leadership, and serves as a liaison between PACE Administration and other departments. The role also maintains departmental policies and standards, participates in education and in-service programs, attends required meetings, and performs other related duties as assigned. The position requires a high school education or equivalent, one year of experience working with a frail, elderly population, and one year of receptionist or front desk experience. Good written and verbal communication, tactful explanation, and excellent computer skills are required. Current BLS for Healthcare Provider CPR certification from the American Heart Association is preferred. Pre-employment requirements include I-9, a physical, positive background and reference check results, a complete application, new-hire orientation, and pre-employment PPDs. Compliance with mandated vaccinations and boosters is a condition of employment. The position may involve lifting approximately 25 pounds, mostly sitting, travel to other sites, and evening and/or weekend work.

Requirements

High school education or equivalent.
One year of experience working with a frail, elderly population.
One year of receptionist or front desk experience.
Good written and verbal communication skills.
Verbal ability to provide accurate and tactful explanations.
Excellent computer skills.
Meet pre-employment requirements, including I-9, physical, background and reference checks, complete application, new-hire orientation, and pre-employment PPDs.
Comply with mandated vaccinations and boosters as a condition of employment.

Nice To Haves

Current BLS for Healthcare Provider CPR certification from the American Heart Association.

Responsibilities

Greet people upon arrival, answer telephones, route callers, and provide information to visitors, staff, and participants.
Check in all participants and visitors upon arrival at the Day Center.
Provide visitors and participants with guidance and directions, and call for an escort when necessary.
Track daily attendance and monitor transportation services as appropriate.
Schedule appointments as needed.
Maintain knowledge of regulatory requirements and recommend improvements to service delivery as appropriate.
Maintain knowledge of PACE eligibility criteria and explain basic criteria to interested parties.
Assist with the care and maintenance of department equipment and supplies.
Provide assistance to PACE Center Leadership as needed.
Interface with, assist, and act as a liaison between PACE Administration and other departments.
Maintain departmental policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection control standards.
Participate in educational programs and in-service meetings.
Attend meetings as required.
Perform other related duties as assigned or requested.