Part-Time Veterinary Receptionist
About The Position
East End Veterinary Center (EEVC) is hiring a part-time Veterinary Receptionist in Riverhead, NY. The role supports emergency and specialty teams by helping clients and referring veterinarians navigate their experience with compassion, clear communication, and exceptional customer service. The receptionist welcomes clients, educates them about available services, coordinates appointments, maintains records, and supports hospital departments in a fast-paced environment. The role also involves helping create a positive experience during routine and emotionally challenging situations. EEVC is Suffolk County's only VECCS Level II Certified Facility, providing 24/7 emergency and critical care alongside specialty veterinary services. The hospital describes an onboarding process with continued training support and mentorship, and encourages initiative and professional growth through structured career development opportunities. The position is part-time, with 10-hour shifts, and pays $20–$22 per hour based on experience and skillset. An additional $3 per hour overnight shift differential applies from 11:00 PM to 7:00 AM.
Requirements
- Strong customer service and communication skills.
- Ability to create a welcoming, professional first impression for clients and referring veterinary partners.
- Comfort working in a fast-paced emergency and specialty veterinary hospital environment.
- Strong multitasking, organization, and attention-to-detail skills.
- Ability to adapt when priorities change or unexpected situations arise.
- Collaborative, team-oriented approach with a commitment to respectful communication.
- Ability to communicate compassionately with pet owners, including during stressful or emotional situations.
- Fluent English speaking and reading skills.
Nice To Haves
- Previous customer service experience is preferred.
Responsibilities
- Welcome clients and provide compassionate, professional support in person and over the phone.
- Educate clients and referring veterinarians about available emergency and specialty services.
- Coordinate and schedule appointments within the multi-specialty animal hospital.
- Handle reminder and follow-up communications by phone and email.
- Accurately update and maintain client and patient records and files.
- Communicate effectively with clients, referring veterinarians, and hospital team members.
- Support the needs of emergency and specialty departments in a fast-paced environment.
- Help create a positive client experience during routine and emotionally challenging situations.
Benefits
- CSR Certificate Program
- Uniform allowance
- Free VetBloom access with RACE-approved continuing education
- Veterinary Technician Education Sponsorships
- Professional Development Assistance
- Employee Referral Bonuses
- Employee Discount
- NVA Pet Resort Discount
- Pet Insurance Discount
- 401(k) with employer match
- Employee Assistance Program
- Employee Pet Area where employees can bring their own pets to work
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
