Veterinary Receptionist/Customer Service Representative
About The Position
Bellevue Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. This fast-paced role creates exceptional client experiences through compassionate service, manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about the hospital’s services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. This is a full-time position with a flexible schedule. Availability is needed Monday through Saturday, with Saturdays rotating. Compensation is $20–$24 per hour worked. Bellevue Animal Hospital is a seven-doctor general practice serving Eastside dogs and cats since 1955. The hospital recently moved to a larger, fully renovated location and provides services including wellness exams, dental care, surgery, ultrasound, laser therapy, and nutritional counseling. The team uses a Fear Free approach to patient care and takes its last appointment at 5:30 p.m.
Requirements
- At least 2 years of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting clients in person.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday through Saturday, with rotating Saturdays.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system and in-person client interactions.
- Process transactions and accurately maintain financial records.
- Provide clients with essential information about hospital services.
- Collaborate with the team to support a professional, welcoming client-service environment.
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
