Veterinary Receptionist / Customer Service Representative
About The Position
Edmonds-Westgate Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. We are a busy, four-doctor practice committed to maintaining a strong work–life balance while delivering exceptional patient care. Our team values collaboration, inclusivity, and a positive workplace culture—we genuinely enjoy working together and strive to make our time at work both productive and engaging. We are dedicated to lifelong learning and offer strong training and career development opportunities. Our practice emphasizes high-quality medicine, supported by modern equipment, and we actively encourage our doctors and technicians to stay current with industry advancements.
Requirements
- 2+ years of experience in a customer service, reception, or client-facing role
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
