Veterinary Receptionist/Customer Service Representative

Bellevue Animal Hospital • Bellevue, WA

9h • $20 - $24

About The Position

Bellevue Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of its hospital. This fast-paced, client-facing role focuses on creating exceptional client experiences and building trust through compassionate service. The receptionist manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services.

The position is full-time, with a flexible schedule and availability needed Monday through Saturday; Saturdays are rotating. Compensation is $20–$24 per hour for each hour worked. Bellevue Animal Hospital is a seven-doctor general practice serving Eastside dogs and cats since 1955. The hospital recently moved into a renovated, larger location and offers services including wellness exams, dental care, surgery, ultrasound, laser therapy, and nutritional counseling. The team uses a Fear Free approach to patient care and schedules its last appointment at 5:30 p.m.

Requirements

• At least 2 years of experience in a customer service, reception, or client-facing role.
• Ability to manage a multi-phone-line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
• Strong organizational and time-management skills.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional, and solution-oriented during busy periods.

Nice To Haves

• Previous veterinary receptionist or healthcare-related front-desk experience.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and maintain financial records accurately.
• Provide clients with essential information about hospital services.
• Collaborate with the team and remain calm, professional, and solution-oriented during busy periods.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed