Experienced Veterinary Receptionist / CSR

Ranch Heights Veterinary•Costa Mesa, CA

4d•Onsite

About The Position

Ranch Heights Veterinary is seeking an Experienced Veterinary Receptionist / CSR to join our team in our recently built, family-owned veterinary hospital. We are located in Costa Mesa in the beautiful Ranch at Newport Bay shopping center. The Receptionist/CSR team will greet and assist clients and patients; work as a team with doctors, room assistants, and technicians; and help Ranch Heights Veterinary in our mission to "Reach New Heights in Veterinary Care". The ideal candidate will deliver a professional and qualified first impression to all clients and provide superior customer service at all times. This person has excellent communication and interpersonal skills. He/she has an understanding of administrative and clerical procedures/systems, up-to-date knowledge of veterinary procedures and services, and the ability to multitask in a busy environment. Previous experience in the veterinary field is required for this position, and knowledge of ezyVet software is a plus.

Requirements

Previous experience in a veterinary hospital
Sunday availability is required
Reliable, professional, courteous and patient
Excellent communication and writing skills
Willingness to learn and be part of a team
Regular attendance and timeliness are an essential function of this position.

Nice To Haves

Knowledge of ezyVet software is a plus
Proficiency with ezyVet software is a plus, but not required

Responsibilities

Greet and assist clients and patients.
Work as a team with doctors, room assistants, and technicians.
Deliver a professional and qualified first impression to all clients.
Provide superior customer service at all times.
Keep the clinic organized to ensure a smooth and efficient hospital flow.
Maximize clinic productivity through proper scheduling.
Maintain up to date knowledge of preventative medications, standard veterinary procedures, basic diagnostic services, and vaccinations.
Accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).