Experienced Veterinary Receptionist / CSR

Ranch Heights Veterinary•Costa Mesa, CA

1d•$19 - $23•Onsite

About The Position

Ranch Heights Veterinary is seeking an Experienced Veterinary Receptionist / CSR to join our team in our recently built, family-owned veterinary hospital. We are located in Costa Mesa in the beautiful Ranch at Newport Bay shopping center. The Receptionist/CSR team will greet and assist clients and patients; work as a team with doctors, room assistants, and technicians; and help Ranch Heights Veterinary in our mission to "Reach New Heights in Veterinary Care". The ideal candidate will deliver a professional and qualified first impression to all clients and provide superior customer service at all times. This person has excellent communication and interpersonal skills. He/she has an understanding of administrative and clerical procedures/systems, up-to-date knowledge of veterinary procedures and services, and the ability to multitask in a busy environment. Previous experience in the veterinary field is required for this position, and knowledge of ezyVet software is a plus. Major Goals: To be effective, polite, compassionate and helpful to all clients, at all times and under all circumstances. To keep the clinic organized to ensure a smooth and efficient hospital flow. To maximize clinic productivity through proper scheduling. Maintain up to date knowledge of preventative medications, standard veterinary procedures, basic diagnostic services, and vaccinations. Skills: Possession of strong organizational skills. Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills. Requires strong client service skills. Personal contacts are with pet owners affected by variety of a problems, visitors and other healthcare team members. Considerable tact and diplomacy are required. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s). Ability to work independently on assigned tasks as well as to accept directions on given assignments. Ability to foster a positive work environment for colleagues and clients

Requirements

Previous experience in a veterinary hospital
Sunday availability is required
Reliable, professional, courteous and patient
Excellent communication and writing skills
Willingness to learn and be part of a team
Regular attendance and timeliness are an essential function of this position

Nice To Haves

Proficiency with ezyVet software is a plus, but not required

Responsibilities

Greet and assist clients and patients
Work as a team with doctors, room assistants, and technicians
Keep the clinic organized to ensure a smooth and efficient hospital flow
Maximize clinic productivity through proper scheduling
Maintain up to date knowledge of preventative medications, standard veterinary procedures, basic diagnostic services, and vaccinations
Accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s)