Veterinary Receptionist / Client Service Representative
About The Position
Companion Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. We're looking for someone who already understands the veterinary environment — the pace, the terminology, the emotional weight of caring for people's pets, and the importance of a seamless client experience from the moment the phone rings. Prior veterinary receptionist or veterinary hospital experience is strongly preferred for this role.
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Familiarity with veterinary terminology, appointment types, and client communication in a fast-paced clinical setting is a significant advantage
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Nice To Haves
- Prior veterinary receptionist or veterinary hospital experience strongly preferred
- Candidates with a background as a veterinary assistant, technician, or front desk team member in a clinical setting will be prioritized
- Experience working with veterinary practice management software, especially Pulse, preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
