Veterinary Receptionist / Client Service Representative

Western Veterinary Partners•Reno, NV

2d•$18 - $20

About The Position

Fairgrounds Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of the hospital. This fast-paced role creates exceptional client experiences and builds trust through compassionate service while managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about hospital services. The hospital is a well-established, growing four-doctor practice serving the Reno community. Its services include wellness exams, vaccines, dental care, soft tissue and orthopedic surgeries, and urgent care. The practice uses an in-house laboratory, digital X-ray, dental radiography, ultrasound, an intra-oral camera, laser therapy, a paperless Cornerstone record system, and anesthetic monitoring equipment. The team values communication, professionalism, teamwork, continued learning, camaraderie, and work-life balance.

Requirements

Ability to manage a multi-line phone system while assisting in-person clients.
Ability to accurately process payments and maintain financial records.
Exceptional verbal and written communication skills.
Strong organizational and time-management skills.
Positive attitude and willingness to collaborate with a team.
Ability to remain calm, professional, and solution-oriented during busy periods.

Nice To Haves

Previous veterinary receptionist or healthcare-related front-desk experience.
Experience scheduling appointments and coordinating calendars.

Responsibilities

Create exceptional client experiences and build trust through compassionate service.
Manage appointments and daily patient flow.
Handle multi-line phone calls and in-person client interactions.
Process transactions accurately and maintain financial records.
Provide clients with essential information about hospital services.