Veterinary Receptionist / Client Service Representative
About The Position
Brawley Animal Hospital is hiring a Client Service Representative to serve as the welcoming face of its veterinary hospital. This fast-paced, part-time front desk role is intended for candidates who already have veterinary or healthcare-related experience and understand veterinary terminology and client needs. The position creates exceptional client experiences through compassionate service, builds trust with clients, manages appointments and patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides information about hospital services. The role is scheduled three days per week, from 7:30 AM to 6:00 PM, with weekday availability Monday through Friday and one Saturday half-day from 8:00 AM to 12:00 PM every four to six weeks. The hospital is a three-doctor small-animal practice in Mooresville, North Carolina, offering wellness care, surgery, dentistry, in-house diagnostics, laser therapy, grooming, and nutrition counseling. The posting describes a team-focused environment with no on-call duties and a Saturday half-day approximately once a month.
Requirements
- At least 2 years of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability for a three-day-per-week schedule, weekdays between 7:30 AM and 6:00 PM, and one Saturday half-day every 4–6 weeks.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience working with veterinary practice management software; Avimark is especially preferred.
- Experience scheduling appointments and coordinating calendars.
- Veterinary background, such as experience as a veterinary technician or assistant.
Responsibilities
- Welcome clients and provide compassionate, professional service in routine and emotionally sensitive situations.
- Manage appointments and coordinate daily patient flow.
- Handle a multi-line phone system while assisting clients in person.
- Process client transactions and maintain accurate financial records.
- Provide clients with essential information about hospital services.
- Collaborate with the team and remain calm, professional, and solution-oriented during busy periods.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
