Veterinary Receptionist / Client Service Representative

Western Veterinary Partners • Wilmington, DE

13d • $18 - $21 • Onsite

About The Position

First State Urgent Vet – Wilmington is seeking an outgoing Client Service Representative to welcome clients to its urgent care hospital. In this fast-paced setting, the role creates exceptional client experiences and builds trust through compassionate service. The position manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about services. Interactions may take place during stressful, time-sensitive situations and require calm, clear communication and genuine empathy.

The ideal candidate is friendly, detail-oriented, highly organized, and comfortable working collaboratively in an environment where urgency and compassion go hand in hand. This is a part-time role requiring weekend availability on Saturday and/or Sunday. Shifts are 10 hours, scheduled from 10:00 AM to 7:00 PM; 7:00 PM is the last check-in time rather than the hospital’s closing time, so some evenings may run later and flexibility is required. There are no on-call requirements. Compensation is $18–$21 per hour.

Requirements

• At least 1 year of experience in a customer service, reception, or client-facing role.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service in routine and emotionally sensitive situations.
• Strong organizational and time-management skills.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional, and solution-oriented during busy periods.
• Weekend availability on Saturday and/or Sunday, with flexibility for shifts that may run later than 7:00 PM.

Nice To Haves

• Previous veterinary receptionist or healthcare-related front-desk experience.
• Experience with veterinary practice management software, especially Pulse.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Create welcoming, exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle a multi-line phone system while assisting clients in person.
• Process transactions and accurately maintain financial records.
• Provide clients with essential information about the hospital’s services.
• Communicate calmly, clearly, and empathetically during routine and emotionally sensitive situations.
• Collaborate with the team and remain professional and solution-oriented during busy periods.

Benefits

• Medical, dental, and vision insurance are listed in the full-time benefits package; part-time team members may be eligible for limited benefits under company policy and state law.
• Life insurance and disability coverage are listed in the full-time benefits package.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid time off in accordance with site policy and applicable law.
• Personal pet discount.
• Uniform allowance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed