Veterinary Receptionist / Client Service Representative
About The Position
Wolf Run Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of its hospital and create exceptional client experiences. In this fast-paced role, the employee builds trust through compassionate service, manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The clinic is a large, full-service small animal hospital in Muncy, Pennsylvania, with a seven-doctor team. Services include wellness care, surgery, in-house IDEXX diagnostics, ultrasound, boarding, and grooming. The environment is fast-paced and team-oriented, with strong technician utilization and efficient workflows. The clinic describes its culture as close-knit, supportive, collaborative, and community-focused, with low turnover and a long-tenured team.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service in routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday through Saturday.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience working with veterinary practice management software.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and serve as a welcoming point of contact for the hospital.
- Build trust through compassionate, professional service, including during emotionally sensitive situations.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system while assisting clients in person.
- Provide clients with essential information about hospital services.
- Process payments and maintain accurate financial records.
- Coordinate schedules and calendars.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
