Veterinary Receptionist / Client Service Representative
About The Position
Vista Vet Animal Hospital & Pet Lodge is seeking an outgoing Client Service Representative to serve as the welcoming face of the hospital. This fast-paced, full-time role creates exceptional client experiences through compassionate service, appointment management, daily patient-flow coordination, multi-line phone and in-person support, transaction processing, and sharing information about hospital services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. Vista Vet is a four-doctor practice with a collaborative group of veterinarians and support staff providing care to dogs and cats. The hospital operates in a state-of-the-art facility equipped for modern veterinary medicine, including preventive care, advanced diagnostics, surgery, and dentistry. The practice describes its environment as supportive, collaborative, and focused on high-quality care and personalized client and patient experiences.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability needed Monday through Saturday.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system and in-person client interactions.
- Process transactions.
- Provide clients with essential information about hospital services.
- Collaborate with the veterinary team and support staff.
Benefits
- Medical, dental, and vision insurance, with HSA options.
- Life insurance and disability coverage.
- Employee Assistance Program (EAP).
- 401(k) with company match.
- Paid time off in accordance with site policy and applicable law.
- Personal pet discount.
- Uniform allowance.
- Flexible scheduling options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
