Veterinary Receptionist / Client Service Representative

Western Veterinary Partners • Milford, CT

7d • $20 - $23

About The Position

Milford Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. This fast-paced role focuses on creating exceptional client experiences, building trust through compassionate service, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about hospital services.

The position is available full-time or part-time, on a 5/8 schedule, with availability needed Monday through Saturday. The schedule is primarily Monday through Friday, with very occasional Saturdays. Compensation is $20.00–$23.00 per hour worked.

Milford Animal Hospital is a well-established, seven-doctor small-animal practice that has served the Milford community for more than 75 years. The hospital describes its culture as collaborative and community-oriented, with predictable hours, an emphasis on work-life balance, and a focus on communication, professional development, and collaboration. The role is based in Milford, Connecticut; the posting does not specify whether work is onsite, hybrid, or remote.

Requirements

• At least 1 year of experience in a veterinary hospital is required; veterinary receptionist or client service representative experience is ideal.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
• Strong organizational and time-management skills.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional, and solution-oriented during busy periods.
• Availability Monday through Saturday, primarily Monday through Friday, with very occasional Saturdays.

Nice To Haves

• Experience with veterinary practice management software, especially Cornerstone.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle a multi-line phone system while assisting clients in person.
• Process transactions and accurately maintain financial records.
• Provide clients with essential information about hospital services.
• Collaborate with the hospital team and remain calm, professional, and solution-oriented during busy periods.

Benefits

• Medical, dental, and vision insurance for full-time team members.
• Life insurance and disability coverage.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid time off in accordance with site policy and applicable law.
• Personal pet discount.
• Uniform allowance.
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
• The posting also generally mentions vacation, sick leave, and legally mandated benefits, depending on role and location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed