Veterinary Hospital Manager Calabash, NC

VCA Animal Hospitals•Calabash, NC

7d•Onsite

About The Position

VCA Seaside Animal Hospital in Calabash, NC is seeking an experienced veterinary client service professional to lead the hospital as Hospital Manager. The role requires interpersonal and organizational skills to support excellent patient care and customer service for clients and referring veterinarians. The manager should bring experience in human resources and personnel management, marketing, and business development, along with financial and operational acumen. Under the guidance of the Regional Management team and in partnership with the Medical Director, the Hospital Manager performs administrative activities for the practice. These include mentoring staff, overseeing business operations and facility maintenance, supporting business growth and profitability, and advancing the hospital’s mission of high-quality patient care and exceptional client service. The position description outlines the general nature and level of work and is not a comprehensive inventory of all duties or qualifications. Management may revise the description or assign other tasks as circumstances change.

Requirements

2 to 3 years of customer service and financial budget management experience.
Knowledge of sales and marketing techniques.
Excellent verbal and written communication skills, especially with diverse audiences and in varied settings.
Ability to make decisions, delegate responsibility, and achieve results with hospital team members.
Professional comportment and appearance, excellent interpersonal skills, and a friendly, positive attitude.
Respect for and willingness to work with clients and their pets.
Ability to handle multiple tasks and changing priorities.
Experience in human resource and personnel management, marketing, and business development.

Responsibilities

Direct and develop veterinary, technical, and administrative staff to support quality patient care and excellent client service; assist in formulating objectives and policies for efficient, profitable hospital operations.
Oversee hiring, performance reviews, discipline, and termination of professional staff in accordance with and with the approval of the Regional Management team.
Review the monthly P&L report and partner with the Hospital Medical Director to increase revenue and limit expenses.
Work with the home office to prepare and submit the yearly budget, including the budget forecast, operating plan, and capital expenditures; participate in the evaluation process with the Regional Management team.
Model an owner mentality by assisting employees and investing the time needed to accomplish responsibilities and ensure smooth hospital operations.
Minimize patient stress and discomfort, and recommend referral to another VCA doctor or specialist when likely to significantly improve the prognosis.
Maintain client and patient medical and surgical records, ensure necessary logs are kept current under established protocols, and assist colleagues with patient follow-up and future management.
Supervise administration and case review of client medical complaints.
Represent the hospital and VCA positively in the professional community and to the general public.
Oversee business operations and facility maintenance, mentor staff, and support the hospital’s growth, profitability, and patient-care mission.