Veterinary Hospital Manager

NVA•Louisville, KY

1d•Onsite

About The Position

Louisville Family Animal Hospital is seeking a Veterinary Hospital Manager to help lead hospital operations, support top-tier patient care and exceptional client service, and contribute to the hospital’s growth and profitability. The manager collaborates closely with the Managing Veterinarian and regional leadership to plan and coordinate operations, manage revenue and costs, and foster a supportive, cohesive culture of excellence and compassion. Regular on-site attendance is required because the role involves in-person interaction with clients and employees.

Requirements

Three to five years of experience in a managerial role, including customer service experience.

Nice To Haves

A bachelor’s degree in business or a related field is preferred.
Experience in a hospital, retail, or service-based industry setting in positions of increasing responsibility is a plus.

Responsibilities

Take ownership of the hospital’s profit and loss and be accountable for its performance.
Collaborate with regional leadership to identify trends and forecast hospital needs.
Manage accounts receivable.
Oversee hospital inventory and control facility and administrative costs.
Manage payroll for hospital staff.
Develop the hospital schedule and manage labor costs.
Champion change and identify, document, share, and promote best practices.
Lead the hospital team in improving client service, operational, and administrative processes and workflows.
Implement technologies and initiatives to improve operational efficiency.
Establish and drive the hospital’s culture.
Track and maintain current licensures for all DVMs.
Provide feedback and handle challenging conversations.