Veterinary Client Service Representative - Morristown, NJ

Veritas Veterinary Partners • Morristown, NJ

2d • Onsite

About The Position

Garden State Veterinary Specialists Morristown is hiring a Veterinary Client Services Representative to join its growing outpatient surgery team. The role supports clients and veterinary teams in a specialty veterinary setting, helping ensure a welcoming and compassionate experience for pet parents, including during stressful moments. The position is based at 191 E Hanover Ave, Morristown, NJ 07960.

The schedule is Monday through Thursday, 8:00 AM to 6:00 PM, with no weekends required. The posted pay range is $17 to $22 per hour, depending on skills, experience, and credentials. The hospital has served the northern New Jersey community since 1994 and emphasizes advanced veterinary care and a collaborative, supportive team environment.

Requirements

• At least 1 year of client service experience.
• Confident, compassionate communication with clients and veterinary teams.
• Ability to multitask across phones, data entry, billing, and scheduling.
• Professional comfort discussing financial matters.
• Empathy, patience, and genuine care for pet parents.
• Ability to balance professionalism with a warm, welcoming personality.
• Ability to collaborate with a team and build lasting relationships.
• Applicants must be authorized to work in the U.S.
• Proficiency in speaking, reading, and writing English.

Nice To Haves

• Experience thriving in a fast-paced environment.
• Positive, curious, honest, and eager-to-grow attitude.
• Enjoys having fun while making a difference.
• Fluency in additional languages is preferred but not required.

Responsibilities

• Answer phones and manage client communications.
• Perform data entry.
• Handle billing and scheduling.
• Navigate financial conversations professionally and comfortably.
• Build relationships and collaborate with clients and veterinary teams.
• Provide empathetic, patient, and welcoming support to pet parents, including during stressful situations.

Benefits

• Health, dental, and vision insurance, with an HSA option; some plans are paid 100%.
• Maternity and paternity leave.
• 401(k) retirement plan with employer match.
• Licensing fees paid for credentialed technicians.
• Employee referral bonus.
• Paid time off.
• Mental health support through Talkspace.
• Uniforms provided.
• Sign-on bonus eligibility for full-time credentialed technicians.
• Pet discounts for medical care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed