Veterinary Client Care Representative

Veritas Veterinary Partners • Wheat Ridge, CO

2d • Onsite

About The Position

The Veterinary Client Care Representative is the first point of contact for pet owners seeking care at Wheat Ridge Animal Hospital, a 24/7 specialty and emergency hospital. The representative provides a welcoming, compassionate, and professional experience, helping clients navigate specialty and emergency services and supporting them during stressful situations. This role is more than a traditional reception or call center position: it advocates for pets and their families and helps ensure access to appropriate care.

The representative guides clients to suitable services, schedules consultations, coordinates admissions and discharges, explains available services and care options, maintains accurate records, processes payments, and documents interactions promptly. The role works closely with clinical and administrative teams to support smooth hospital operations and a high-quality client experience. The position is scheduled for four 10-hour shifts, including one weekend shift. Pay is $18.00–$23.00 per hour based on experience, with a $2.00-per-hour weekend differential.

Requirements

• Genuine passion for helping people and the pets they love.
• Ability to remain calm, empathetic, and solution-focused in emotional or high-stress situations.
• Strong active listening skills and ability to identify client needs and provide clear guidance and support.
• Excellent verbal and written communication skills and a professional, compassionate approach.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Confidence navigating multiple computer systems and learning new technology quickly.
• Ability to speak, read, and write English proficiently.
• Authorization to work in the United States.

Nice To Haves

• Previous experience in veterinary medicine, healthcare, customer service, or a related client-facing role.
• Fluency in additional languages.

Responsibilities

• Serve as the first point of contact for pet owners and create a welcoming, supportive experience.
• Guide clients to appropriate specialty or emergency services based on their pet’s needs.
• Schedule consultations and coordinate admissions and discharges.
• Help families understand available services and care options and reduce barriers to access.
• Maintain accurate client and patient records, process payments, and complete timely documentation.
• Collaborate with clinical and administrative teams to provide a seamless, high-quality client experience.
• Contribute to a culture of exceptional service, teamwork, and compassion.

Benefits

• Mental health support through Talkspace.
• Continuing education support, including a CE allowance and PTO.
• Reimbursement of membership and licensure fees.
• 401(k) retirement plan options with company match.
• Medical, vision, and dental insurance options; some plans may be paid up to 100%.
• Basic life insurance and other voluntary insurance options for full-time team members.
• Six weeks of paid parental leave for full-time team members.
• Paid time off.
• Weekend differential of $2.00 per hour.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed